Help Center

You already know In Casa Gifts is committed to simplifying the purchase process for you, so when it comes to shipping, put away your calculator! We offer a LOW FLAT RATE standard shipping rate and for volume orders, shipping is absolutely FREE!

In Casa Gifts stands behind every product you purchase. To allow you to shop with absolute confidence, we offer an industry leading return guarantee. This means peace of mind for you and to us it means making sure we can stand behind every product we offer – which we can do given our strict selection process. Our customers have come to expect product quality and we deliver on that promise, and that your purchase will exceed your expectations for design creativity and elegance. Your selection will look just as great in your hands as on our web site.  Returns are painless – and are accepted for any reason – period. This is the In Casa Gifts service promise to you!

Easy, No Hassle Return Process

At any time, contact us online or call 1-877-223-8042 to obtain a return authorization, which is required prior to returns being accepted. If you’re not completely satisfied you have 21 days from the date of shipment to return your items. We’ll provide you instructions on how to send your unused, originally packed order back. As soon as we receive and inspect the returned shipment your credit card will be refunded for the cost of the product returned including associated taxes. You are simply responsible for returning the merchandise.[Please note that any personalized items are not eligible].

**Please note that all ‘SALE’ / ‘FINAL SALE’ items cannot be returned, exchanged, refunded or credited. ‘Sale’ or ‘Final Sale’ items cannot be combined with any other offers. Orders containing price matched or personalized items are considered Final Sale and subject to Final Sale conditions as outlined.

**Coupon Codes / Discounts – note that all personalized glassware and product set up fees are excluded from any coupon discounts or discount offers.

Damaged Items? No Problem! In the unlikely event that an item is shipped in error or arrives to you damaged, we will re-send the correct order at no cost to you. We simply require a digital photo(s) of the damaged items within 21 days of your purchase (or incorrect items) sent to info@incasagifts.com along with your order number and we will replace your items at no charge to you. We hope you never have to return anything to us, but on the ‘off-chance’, why complicate things?

Cancelling an order in transit: Please note that we are rarely able to stop an order that has shipped and is in transit to you. If we are lucky enough to stop the order for you, please note that a 15% restocking fee for the items will be charged plus a $15.00 admin fee.

In Casa Gifts returns – that’s it, and yes, it’s that easy!

**Please note that if you qualified for free shipping on your original order and your return reduces your order amount to less than $250.00, your return will include a charge back for the current shipping fee. Please also note that shipping is a consumed service and is therefore non-refundable on orders shipped or returned. ** Returned orders are subject to Volume Discount Adjustments. If the amount of any items returned should bring your quantities to a new price level, adjustments will be made on your return authorization.** If returning a shipment from an international address, please note that In Casa Gifts does not cover the cost of brokerage, or other associated cross border fees. This is the responsibility of the shipper and it is recommended that you contact your Border Services Agency for information prior to shipping back items. If these fees are not prepaid the receiving warehouse will refuse the shipment and items may be deemed abandoned by the shipping company you have used and there will be no refund issued to the customer.

At In Casa Gifts, we’re committed to providing you the best overall value. We carry a range of products from leading suppliers, all in one store! Also, beyond sales taxes (where applicable) our low flat rate shipping fee is the only additional fee – and SHIPPING IS FREE for all orders over $250.

To offer you the very best overall value, we price match your entire order – what comes out of your pocket! Send us:

• The exact items and quantity of each you would like to order.
• The competitor website that carries the same items (from the same manufacturer)
• Your shipping address (city and postal code).

Simply contact us online requesting a price match or call us at 1-877-223-8042 and we’ll work out a price match for you!When comparing products from US sites shipping to Canada (and vice versa) keep in mind that brokerage duties and taxes are also levied and will be accounted for in the price match. 

Often, there are hidden charges you may be unaware of when placing your order on competitor websites that are charged to you upon order receipt.

Terms: 

The advertised prices will be matched for all items forming part of the order (i.e., all products must be available for sale on the competitor website) and they must be available and in stock. (Price match may not be applicable on sale and clearance items). When a price match is given, other otherwise available are not applicable.In the event that an item is listed at an incorrect price due to an error in pricing, In Casa Gifts will have the right, at In Casa Gift’s sole discretion, to reject or cancel any orders placed for that item. In the event that an item is mis-priced, In Casa Gifts may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

When comparing with a US store (shipping to Canada), keep in mind that:

Prices are in U.S. dollars (account for exchange rate differences), that credit card processors charge a conversion fee (typically a ~3% surcharge on the total amount processed), and that you will be responsible for any duties, taxes/tariffs, customs and brokerage charges applicable for the importation of goods over a minimum amount. These are costs charged directly to you by the government and brokerage clearing companies and your goods will not be released if these are unpaid upon receipt. (See UPS Brokerage Fees for Clearing Brokerage Charges to Canada (note that they exclude actual duty/tax charges, which are additionally applicable).

Whether your looking for party favours, supplies, venue decorations or fashionable accessories – you’ve found the right “match” at In Casa Gifts!

Sales Tax Applicable to your Purchases

In Casa Gifts is based in Ontario, Canada and we sell to customers across Canada and the USA.

• For US residents, no tax is applicable or charged on orders.
• For Canadian residents, HST is charged and if HST is not applicable in your province of residence, then only the GST is applied (with no additional provincial tax applicable).

Start shopping now at In Casa Gifts for the best deals on wedding favors, supplies and party decorations!

Privacy and Security

When it comes to your payment and personal information, we at In Casa Gifts are absolutely committed to your security and privacy through the payment process while making the purchase experience as easy as possible.

Click here for our full Privacy Policy Statement. 

Please don’t think of us as your bank, but do remember that when you share payment and personal information online with In Casa Gifts, it is just as secure as online banking. The information we do collect is never sold!  It will be used internally only for processing your transactions, providing customer service and serving ads/promotional offers to you!